In Stock Products Products which are in stock will be delivered on a next working day service when ordered before 2pm*. This excludes some larger pianos which may require specialist 2 person home installation. This service usually takes no longer than 14 days to complete.
Pre order products Products which are available to order, but are not in stock. When you purchase a pre order product we reserve stock for you from the next available incoming shipment. We will regularly update you via email with up to date lead times.
Home Installation Piano Deliveries When you purchase a piano which we supply with home installation we place the piano in a room of your choice **, we will get in touch once we have received your order to arrange the delivery. Home installations are usually completed within 14 days of the order but often sooner if the item is in stock.
For full details regarding our delivery system, visit our Delivery Information page.
Full details regarding our returns policy, visit our Returns Information page.
*Please note we are unable to offer 100% guarantee of next working day delivery. 99% of deliveries are made within that time, but there are situations where items may experience a delay. We are unable to offer compensation should this be the case. ** Additional charges may apply if your access is not ground floor and straightforward.
All your personal and credit card details are taken via our secure server so they are encrypted to stop fraud or abuse of your details. For more information on how we handle your personal details, please see our Privacy PolicyPlease note that we reserve the right to reject payments should they not meet the required security guidelines from card issuing banks. We apologise if this causes any inconvenience, but we may refund card payments where the funds are authorised, but where either the 3D secure ( or verified by visa) has not been successful, the address check comes back with any anomalies, or where there is a request to send to an address other than the billing address. When using paypal, amazonpay or finance, the delivery must be to the verified or confirmed address on that account.