For online order enquiries, product advice, delivery updates, returns, finance questions or part exchange enquiries, please contact our customer service team using the details below.

Choosing the right piano, keyboard or synthesizer can feel like a big decision, especially when comparing different models, sizes, features and price points. Our specialists can help you understand the differences and recommend options based on your playing level, space, budget and long-term needs.

Whether you are buying your first digital piano, upgrading to an acoustic piano, choosing a stage keyboard, or looking for suitable accessories, we can offer clear and helpful advice before you place your order.

Our aim is to give online customers the same personal service our showroom customers have received since 1978. We carefully select our product range, check prices regularly, and provide support before and after purchase.

From compact keyboards and digital piano packages to premium acoustic pianos and professional stage instruments, our team can help you find the right product and make sure you understand the delivery options available.

Delivery, Installation & Aftercare

Because our products vary from small accessories to large acoustic and digital pianos, we use different delivery services depending on the size and type of item ordered. Smaller items may be sent by courier, while selected larger instruments may require specialist delivery or home installation.

If you have questions about delivery times, access requirements, installation, or what happens after your order is placed, please contact us and we will be happy to talk you through the process.

Our Head Office and Warehouse is also home to a Rimmers Music showroom. If you would prefer to try selected instruments in person, speak to a specialist face to face, or arrange a showroom appointment, please visit our dedicated Preston store page for full showroom details.

Send Us A Message

Complete the contact form below and a member of our team will get back to you as soon as possible. Please include your order number if your enquiry relates to an existing order.