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The customer has a 14 day cooling off period from the day after the day on which they received the goods. During this period the customer has the right to cancel an order for items purchased from our website.
If you wish to cancel and return your order, please can you email our returns department for a returns number (returns@rimmersmusic.co.uk), so our returns department are aware of your item and can deal with the refund as swiftly as possible.
As required under current legislation: If you wish to cancel your order you may wish to fill in our Rimmers Music Cancellation Form. A copy can be downloaded below so you can then return/cancel your order if you have changed your mind. A copy of the cancellation form is also supplied with your order email.
The form can also be downloaded from here: CANCELLATION FORM
Please note: Cancelled orders must be returned to us within 14 days after giving notice of the cancellation. This applies to online returns only. For all store returns please refer to our Terms & Conditions in store.
If you cancel this contract you are responsible for the cost of returning the goods to us. Delivery/collection charges will need to be met by the customer, however we may be able to offer a collection service for which the cost is dependent on the item/s size and weight. There will also be an additional administration fee for this service. We recommend that you use the original packaging where possible and use a tracked method. If you do not have the original packaging all items must be sent using appropriate packing material to prevent the items getting damaged or scratched.
Please see collection charges below:
Portable Keyboard/Piano/Guitar/Violins/Digital Drums boxed in appropriate packaging under 20Kg £56.85
Portable Keyboard/Piano/Digital & Acoustic Drums/Amps boxed in appropriate packaging 20-40Kg £80.97
Portable Keyboard/Piano/Digital & Acoustic Drums/PA/Amps boxed in appropriate packaging over 40Kg £105.94
Digital Piano cabinet type boxed in appropriate packaging £226.80
Digital Piano cabinet type unboxed ground floor collection max 5 steps £276.80 (additional charge of £120 per flight of steps)
Acoustic Upright Piano ground floor collection max 5 steps £291.00 (additional charge of £120 per flight of steps)
Acoustic Grand Piano ground floor collection max 5 steps £368.00 (additional charge of £154 per flight of steps)
Any other items boxed in appropriate packaging under 20Kg £42.76
The above charges are for collections from UK mainland postcodes, additional surcharges can apply to collections from postcodes outside UK mainland. Please enquire for more details before committing to your purchase.
When we receive returned goods they will be inspected to ensure all manuals, accessories, free items and any other components are within the returned package and that the customer has taken reasonable care of the goods and also taken reasonable care to ensure the goods are appropriately packaged for safe transportation back to us. With regard to guitars, any protective plastic over the scratch plate should not have been removed. If the goods have missing manuals, accessories, free items or any other components, the company shall charge the customer the cost of the missing items. If we receive goods that have not had reasonable care taken, we will charge the customer a fee equivalent to the reduction in the value of the goods, or reject the return entirely.
A deduction can also be made if the value of goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Rimmers Music is not able to take responsibility for items that are returned within the specified return period that have been misused or subject to wear and tear cause by use.
With regard to software and digital item sales the right to cancel and return is lost if the digital content or software is used by the consumer by downloading/installing or registering the data.
Some items are only eligible for cancellation if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered.
These items include:
We are unable to accept returns of any goods made to consumer specification or personalised. Exceptions may only be possible with our prior agreement and may be subject to a cancellation fee.
Note: We may cancel any order placed by a customer prior to the goods being received by the customer if we are no longer able to supply the item, there has been a significant price change of the item, an error with regard to the listed price,or if we suspect the transaction is fraudulent. If an order is cancelled by us, any monies paid by the customer will be refunded in full as soon as possible but no later than 28 days.
If you purchased in one of our stores within 7 days of purchase, we are happy to exchange or give your a refund with a credit note for any item you purchase. Just return the item to our store, unused, in its original undamaged packaging, along with the receipt. We do not give cash refunds in cases of 'change of mind' for goods purchased in-store.
DEFECTIVE GOODS WITHIN GUARANTEE:
All products carry a minimum 1 year guarantee with others having up to 10 years guarantee.
If you have an item that becomes faulty within the first 30 days of your ownership we will collect the item/s from your original delivery address at our expense. Please email returns@rimmersmusic.co.uk and enclose your name, order number, the serial number of your product along with a short video that demonstrates the fault.
If you have an item that becomes faulty after the first 30 days the customer will be responsible for the collection/delivery costs. However we may be able to arrange the service, costs are dependent on the size/weight of the item/s and are subject to an additional administration fee. Costs are as per below:
Portable Keyboard/Piano/Guitar/Violins/Digital Drums boxed in appropriate packaging under 20Kg £56.85
Portable Keyboard/Piano/Digital & Acoustic Drums/Amps boxed in appropriate packaging 20-40Kg £80.97
Portable Keyboard/Piano/Digital & Acoustic Drums/PA/Amps boxed in appropriate packaging over 40Kg £105.94
Digital Piano cabinet type boxed in appropriate packaging £178.60
Digital Piano cabinet type unboxed ground floor collection max 5 steps £223.80 (additional charge of £90 per flight of steps)
Acoustic Upright Piano ground floor collection max 5 steps £241.00 (additional charge of £90 per flight of steps)
Acoustic Grand Piano ground floor collection max 5 steps £348.00 (additional charge of £144 per flight of steps)
Any other items boxed in appropriate packaging under 20Kg £42.76
The above charges are for collections from UK mainland postcodes, additional surcharges can apply to collections from postcodes outside UK mainland. Please enquire for more details before committing to your purchase.
This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to Rimmers Music, then we will return the item to you, but you will be responsible for the re-delivery charge.
