If you order before 1pm, Monday to Friday, we can despatch in stock orders the same day for next working day delivery. Many items will also be available for weekend Saturday and Sunday Delivery if this is more convenient for you (This option will be made available at checkout if applicable items are purchased for an additional fee).
Orders placed after 1pm on Friday and on Saturday or Sunday will be despatched on Monday.
We sell a vast range of Musical Instruments so to keep our prices as low as possible for our customers we use different delivery methods for different items. All purchases over £75.00 have no delivery cost to our customers to UK Mainland addresses. For Rimmers Music to absorb this cost we use different couriers that we have negotiated low delivery rates with to ensure our customers get the competitive price they deserve along with an appropriate, quality delivery service.
For small items of a weight of (up to and around) 1KG such as strings, capos, lead/cables, connectors, headphones, guitar straps, guitar tuners, music lights and many more accessory items we despatch via a trackable delivery service such as DPD Local/Royal Mail Tracked Service. This is a next working day delivery service, signed for at your location. If the item requires ordering in, the product will be delivered via a "Next Working Day" service once the product arrives with us. We will keep you fully informed via email and on your account should this be the case.
For items up to (and around) 1 Metre in size and up to 30KG we use DPD Local. With this delivery service we supply tracking information and it is a next working day delivery service with a 1 hour delivery window supplied. This service is applied to many products (within the stated weights and sizes) and is a FREE Delivery option for our customers (on all UK Mainland orders) if you spend over £75.00. Our customers also have the ability to select a delivery day and change the delivery day after despatch via contacting the courier, we are also always here you help should you need to change delivery days or times if you need us. Weekend delivery is also available from this courier should it be more convenient, which can be selected at checkout on applicable orders (additional service fee will apply).
For items larger than 1 metre with weights up to 150KG we despatch using TNT on a next working day delivery service. Tracking information will be supplied but TNT does not currently offer a delivery time window. Our customers have the ability to select a delivery day and change delivery day after despatch via contacting the courier. We are also always here to help should you need to change delivery days or times, if you need us. Saturday delivery is also available (for an additional fee) from this courier should it be more convenient, which can be selected at checkout on applicable orders.
Please note: TNT use a driver only delivery service meaning with large items the driver may need a hand with the product. They deliver to the ground floor door step only and will not enter your property. If your property has a number of steps to the front door, the item will be delivered to the ground at the base of the steps.
For very large or heavy items such as acoustic pianos and selected digital pianos we offer a Home Installation Delivery and Build service (additional fee may apply), whereby we contact you (the customer) to arrange a convenient delivery day and time (usually completing the delivery within 14 days of recieving the order). The order will be delivered by our specialist delivery team. We will deliver your product, build it for you and place it where you want it in your home. This delivery option is applied to all our acoustic piano sales to UK Mainland or available upon request for many digital pianos (as indicated on the products). This will be a ground floor installation and delivery service (unless agreed in advance). This option is not usually a next day service, but will be confirmed with you by telephone (and email) with a day and an estimated delivery time. The delivery is by professionals who specialise in moving products of this nature, who are fully insured and handle the instruments with the care and respect they deserve. We also offer a chargeable piano removal service. If you would like more details please contact us.
Home delivery and installation can only be to the verified address of your Credit or Debit Card/Paypal/AmazonPay/Finance Agreement or American Express Card as fraud and theft protection for our customers (and Rimmers Music). Delivery to an alternative address may be available by request, but is subject to certain conditions.
If you pay by Bank Transfer delivery can be to any UK Mainland address of your choice without question.
Any redirection of an order after it's been despatched may incur an extra charge and have to be authorised by Rimmers Music.
Other General Delivery Information
Standard delivery and FREE delivery charges displayed apply to most U.K. Mainland addresses. Deliveries to Northern Ireland, UK non-mainland and Highland addresses may incur a surcharge. We will contact you should this be the case following the receipt of your order.
All deliveries/installations will require a signature as proof of delivery, this can be by anyone at the delivery address and does not need to be the person who has ordered and paid for the goods. This is required as proof the item has arrived safely at the delivery address as requested.
Estimated delivery times for out of stock items are intended as a guide only and we will provide information based on the information given to us by our suppliers. Please note that your order would not usually be despatched until all items are in stock, but please contact us if you would like to discuss getting part of an order and will accommodate any reasonable requests the best we can. Our customer satisfaction is priority.
Some products may use alternative couriers to the ones listed above, as we may send items directly from our suppliers to speed up the delivery of your order. This may mean the cut off time for these products is slightly earlier than indicated on our website. We will inform you if this is the case with full delivery timescale details.
Whilst every effort will be made to deliver items within the timescales we have provided this cannot be guaranteed, but rest assured we will always do our best to ensure we get your order to you within the timescales indicated on your order.
Customer care is very important to our company and getting your order on time is our priority. Should something go wrong with a delivery we will do our utmost to keep you informed and rectify any issue with empathy, consideration and to your complete satisfaction.