We offer FREE next working day delivery to most UK mainland addresses on orders over £75, when your order is placed before 2pm, Monday to Friday, and the items are in stock.

Orders placed after 2pm, or on a Saturday, Sunday or Bank Holiday, will usually be processed on the next working day. For example, orders placed after 2pm on a Friday or over the weekend will usually be dispatched on Monday.

Many items are also eligible for Saturday or Sunday delivery for an additional fee. If weekend delivery is available for the items in your basket, the option will be shown at checkout.

Please note that next working day delivery refers to the courier delivery service used once your order has been dispatched. While we always aim to dispatch eligible in-stock orders as quickly as possible, courier delays can occasionally happen and are outside our control.

We sell a specialist range of pianos, keyboards, synthesizers and related accessories. Because these products vary from small accessories to large acoustic and digital pianos, we use different delivery services depending on the size, weight and type of item ordered.

This allows us to offer the most suitable delivery method for each product, while keeping delivery costs as competitive as possible for our customers.

The delivery options available for your order will be shown at checkout where applicable.

For smaller items, such as headphones, microphones, cables, pedals, power supplies, stands, piano stools, keyboard accessories and other related items, we usually dispatch using a tracked courier service.

These items are normally sent on a next working day delivery service when they are in stock and ordered before the cut-off time.

If an item needs to be ordered from our supplier first, we will keep you updated. Once the item arrives with us, it will usually be dispatched using the most suitable tracked delivery service.

For items up to approximately 1 metre in size and up to around 30kg, we usually use DPD Local.

DPD Local is a tracked next working day delivery service and normally provides a one-hour delivery window once the parcel is out for delivery.

This service is used for many products within the relevant size and weight limits and is usually available as a free delivery option for UK mainland orders over £75.

Customers may also be able to select a preferred delivery day or rearrange delivery directly with the courier after dispatch. Weekend delivery may also be available on selected orders for an additional fee, which will be shown at checkout where applicable.

For larger boxed items over approximately 1 metre in size and weighing up to around 150kg, we usually dispatch using DX or FedEx.

These services are suitable for larger keyboards, synthesizers, selected digital pianos, amplifiers, stands and other bulky accessories. Tracking information will be provided once your order has been dispatched, although these couriers may not always offer a specific delivery time window for larger items.

Customers may be able to request or rearrange a delivery day directly with the courier after dispatch. Saturday delivery may also be available for an additional fee where applicable.

Please note that DX and FedEx usually provide a driver-only delivery service. This means the driver may require assistance with larger or heavier items. Delivery is to the ground floor doorstep only, and the courier will not bring the item inside your property.

If your property has steps, restricted access or an entrance that is not directly accessible, the courier may deliver the item to the nearest safe point, such as the base of the steps.

For very large or heavy items, including acoustic pianos and selected digital pianos, we offer a specialist Home Installation Delivery and Build service. An additional fee may apply depending on the product and delivery requirements.

With this service, we will contact you to arrange a convenient delivery day and estimated time. Delivery is usually completed within 14 days of receiving your order, although this may vary depending on location, stock availability and delivery access.

Your order will be delivered by a specialist delivery team experienced in handling large and delicate piano products. Where applicable, they will deliver the product into your home, build or assemble it, and place it in the agreed ground floor location.

This service is included with many acoustic piano purchases to UK mainland addresses and may also be available for selected digital pianos. Some ex-display items may have specific delivery restrictions, such as being available only within a certain distance of the store where they are located.

Unless agreed in advance, this is a ground floor delivery and installation service only.

For specialist deliveries, it is the customer’s responsibility to provide accurate information about access before delivery takes place.

This includes details of:

• Steps
• Narrow entrances
• Tight turns
• Lifts
• Parking restrictions
• Gravel driveways
• Uneven paths
• Staircases
• Any other access issues

We may ask for photographs or measurements if required. If delivery cannot be completed because of access restrictions that were not disclosed in advance, an additional delivery charge may apply. The cost will depend on the product, location and delivery requirements.

For fraud prevention and customer protection, home delivery and installation will usually be made to the verified address connected to the payment method used, such as your credit card, debit card, PayPal, Amazon Pay, finance agreement or American Express card.

Delivery to an alternative address may be possible by request, but this may be subject to additional checks or conditions.

If you pay by bank transfer, delivery may be made to a UK mainland address of your choice, subject to our normal delivery terms.

If you request a delivery address change after an order has been dispatched, an additional charge may apply and the change must be authorised by Rimmers Music.

Standard delivery and free delivery charges apply to most UK mainland addresses. Some UK non-mainland, remote or Highland addresses may incur an additional delivery charge. If this applies to your order, we will contact you after your order has been received.

We do not currently deliver to Northern Ireland.

All deliveries require proof of delivery. This may be a signature from someone at the delivery address, or the courier may take a photograph of the open door at the time of delivery. Orders cannot usually be left safe or with a neighbour.

Estimated delivery times for out-of-stock items are provided as a guide only and are based on the information available from our suppliers. If your order contains multiple items, we will usually dispatch the order once all items are in stock.

If you would like part of your order delivered sooner, please contact us and we will do our best to help.

Some products may be dispatched directly from our suppliers to speed up delivery. Where this applies, delivery times and cut-off times may differ slightly from those shown on our website. We will keep you informed if this affects your order.

While every effort will be made to deliver your order within the timescales provided, delivery dates cannot be guaranteed. If there is a delay or issue with your delivery, we will do our best to keep you informed and resolve the matter as quickly as possible.

Customer care is very important to us, and getting your order to you safely is our priority.

We also offer a Piano Removal and Transport Service for customers who require help moving an existing piano.

For more information, please visit our Piano Removal and Transport page or contact us for advice.

For details about returning an item, please visit our Returns Information page.